Privacy Policy

We are committed to protecting your privacy and maintaining the confidentiality and integrity of any personal information you share with us. This policy outlines what we collect, why we collect it, and how we safeguard it.

1. Information We Collect & How We Use It

1.1 Agents & Partners

When you register as an agent or partner with us, we may collect the following information:

• Name of the contact person and name of the agency
• Licence or registration number of the agency
• Office address, country, city, and zip / pin code
• Official email address and contact number(s)
• Copies / scans of your licence or registration certificates

This information is used to verify that you are a legally authorised and government-approved education consultant, in line with our internal compliance policy. We may use your email address to share important updates, program information, and promotional content related to our services. We do not work with unauthorised or non-government-approved education consultants.

1.2 Students

When a student registers or applies through us or our partners, we may collect the following details:

• Full name, date of birth, gender, and marital status
• Email address, contact number, and residential address
• Passport number and basic travel history (if applicable)
• Educational background and current education details
• Study abroad preferences, previous visa refusal history (if any)

We use this information to provide suitable and relevant course options, prepare admission applications, and submit profiles to colleges, universities, and other educational institutions. Student details are shared only with relevant institutions and stakeholders directly involved in the admission and visa process. We do not sell student data to any third party.

We may also collect scanned copies of educational credentials, passport, and other supporting documents that institutions or embassies require as part of the admission or visa process.

We do not intentionally collect sensitive personal data such as race, political opinions, religious or philosophical beliefs, or similar categories of sensitive information.

2. Data Storage & Retention

Your data is stored on secure servers provided by third-party hosting providers. We retain personal information for a period of up to five (5) years from the date of last activity, unless a longer retention period is required by law or necessary for legitimate business or compliance reasons. After this period, data is securely deleted or anonymised from our active systems.

3. Tracking, Cookies & Analytics

We use tools such as Google Analytics and similar technologies to understand how users interact with our website. These tools may collect information such as pages visited, time spent on the site, device type, and approximate location. This information is used in an aggregated form to analyse website traffic, improve user experience, and refine our business and marketing strategies. You can control or disable cookies through your browser settings.

4. Modifying or Deleting Your Personal Information

We generally do not modify the personal information you provide, except when requested by you or required to correct obvious errors. If you wish to review, update, or request deletion of your personal data, you can contact us using the details provided in the Contact section. Subject to legal and contractual obligations, we will make reasonable efforts to respond to such requests. As noted above, we typically retain information for up to five years before removal from our active systems.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information. These measures include:

• Using secure servers provided by reputable third-party hosting providers
• Implementing SSL (Secure Socket Layer) encryption on our website to help protect data in transit
• Protecting user accounts with unique usernames, passwords, and CAPTCHA where applicable

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. We encourage you to keep your login credentials confidential and avoid sharing your username and password with anyone.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or internal processes. Whenever we make significant changes, we will update the "Last updated" date at the top of this page and may inform registered clients or partners via email or through prominent notices on our website.

7. Questions, Feedback & Contact

We welcome your questions, feedback, and concerns regarding this Privacy Policy or our data protection practices. If you would like to contact us, please email us at agents@makestudy.com or use the contact details provided in the sidebar.