Build a Fulfilling Career in Social Services

The Social Service Worker (SSW) diploma is a comprehensive two-year program that prepares you to work directly with individuals, families, and communities experiencing difficult life circumstances. With a strong focus on anti-oppressive practices, trauma-informed care, and culturally responsive approaches, this program equips students to provide meaningful, person-centered support across a wide range of social service settings.

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What You’ll Learn in the SSW Diploma Program

Throughout this program, you'll gain the knowledge, tools, and real-world experience to work effectively in today’s evolving social services landscape. Key areas of focus include:

• Human development and behavior
  Understand how people grow and change throughout their lives and how social factors impact mental, emotional, and physical well-being.

• Systemic oppression and social justice
  Learn how issues like racism, colonialism, ableism, sexism, and poverty affect communities—and how to advocate for change.

• Communication and interpersonal skills
  Build strong listening, speaking, writing, and relationship-building skills essential for supporting service users with empathy and professionalism.

• Crisis intervention and conflict resolution
  Develop practical strategies to de-escalate situations and support individuals in crisis or transition.

• Case management and service planning
  Learn how to assess needs, set goals, and coordinate access to social services for diverse populations.

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Hands-On Experience: Field Placement in Your Final Semester

In your final semester, you’ll complete a 15-week field placement in a community-based social service organization. This real-world experience gives you the chance to:

• Apply your classroom knowledge in real client-facing environments

• Build your professional network

• Gain confidence and competence before graduation

• Receive mentorship and feedback from experienced social workers

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Career Paths and Employment Opportunities

Graduates of the Social Service Worker program are prepared for entry-level roles in a variety of settings, including:

• Community and neighborhood centers

• Shelters and housing programs

• Mental health and addiction services

• Family and youth outreach agencies

• Government social service departments

• Immigration and settlement services

• Indigenous and multicultural organizations

• Schools, hospitals, and long-term care facilities

Common job titles include:

• Social Service Worker

• Community Support Worker

• Mental Health Worker

• Case Worker

• Outreach Worker

• Youth Worker

• Supportive Housing Worker